PETZL ROLLER COASTER R005AA00

We will cover the return costs for the following situations:

• If there is an error in your order.
• If you received a defective item.

You will be responsible for return shipping costs for the following situations:

• You want to return a non-defective item and get a refund.
• You wish to make a size exchange
• Comfort

We may apply a deduction from the amount refunded in the event of loss of
value. In addition, we reserve the right to refuse a return if we judge
that the item does not meet our criteria for merchandise in resalable condition.

If you return an item to us that is not in NEW condition and does not meet the
our policies, you will have to pay the transport costs to get your
article.

We send
your orders from Monday to Friday. Generally, we will ship your
order within 24 to 48 business hours. However, if you no longer have certain items from your order in store, but are awaiting delivery, an approximate delivery time will be communicated to you. YOU
will receive a tracking number when your order ships. If we
expect an unusual delay in shipping your order, a date
Estimated shipping cost will be emailed to you.

if you are not satisfied with the ordered products after receiving them, for
for any reason whatsoever (e.g. if the color or size does not suit you), and if you wish to return the products and obtain a refund or replacement, you must first make an agreement by contacting us by email boutiquecommerce@securitemedic .com or by calling us at 1-800-463-0995. All the
Items returned must be unused, in their original condition.
original packaging and in a condition suitable for resale.

Most of our boots and shoes are guaranteed against manufacturing defects for a period of 4 MONTHS.